Refund policy

Return & Refund Policy

At Doré Studio, every gift box is carefully handcrafted and personalized just for you. Due to the custom nature of our products, we kindly ask that you review our return policy before placing your order.

Returns

We do not accept returns or exchanges on personalized or custom-made items unless they arrive damaged, defective, or incorrect.

Refunds

Refunds are only issued if:

Your item arrives damaged or defective.

You receive the wrong item.

Your order is lost in transit and confirmed by the shipping carrier.

If you experience any of these issues, please contact us within 3 days of receiving your order at support@shopdorestudio.com.

Please include:

Your order number

Photos of the item and packaging

A brief description of the issue

Once your request has been reviewed, we will provide a replacement or issue a refund if applicable.

Non-Refundable Items

Because our products are personalized, we cannot offer refunds for:

Incorrect names, initials, or custom text submitted by the customer.

If a replacement is required due to an error in the personalization details provided by the customer, the customer is responsible for the cost of the replacement item and shipping.

If the error was made by Doré Studio, we will provide a replacement at no additional cost.

Change of mind after production has begun.

Minor color variations due to screen settings or natural materials.

Questions

If you have any questions regarding your order or this policy, please contact us at:

support@shopdorestudio.com